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Returns Policy

Return Policy -- 100% Satisfaction Guarantee

Travel Depot is pleased to offer a no risk, no hassle guarantee on every item we sell. Order any item, and if you are not 100% satisfied with it in any way, you can return it within 90 days, no questions asked. We'll gladly replace the item, refund your money*

*Shipping & handling charges excluded.

For assistance please contact our customer service department at 1.800.892.0164 Monday-Friday, 8:00 a.m.-5:00 p.m. PST

Backordered Products

Approximate ship dates for backordered items may be obtained by calling our customer service department at: 1.800.892.0164 Monday-Friday, 8:00 a.m.-5:00 p.m. PST or by e-mailing customercare@gotraveldepot.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded).

Open Accounts

Please contact our customer service department at 1.800.892.0164 Monday-Friday, 8:00 a.m.-5:00 p.m. PST to obtain the necessary forms and for information regarding our terms of sale.

Order Modification or Cancellation

Orders placed online may be modified by calling our customer service department at: 1.800.892.0164 Monday-Friday, 8:00 a.m.-5:00 p.m. PST or by e-mailing customercare@gotraveldepot.com.

Order Status and Tracking

You track the status of your order within the Travel Depot order and shipping departments in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems. Simply click the order status tab at the top of any page then follow the simple step-by-step directions.

Shipping Charges

Shipping charges vary, based on the actual weight and size of the items shipped and the shipping method selected. For all purchases over $20.00, actual carrier charges plus a $4.95 handling fee apply to all shipments. Total shipping charges can be reviewed, and shipping method changed prior to finalizing your order. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded).

Site Support or Suggestions

Our contacts page provides email links for your questions, comments, and suggestions.